Privacy Policy

1. Information We Collect

We may collect personal information that is reasonably necessary for us to perform our business functions and provide our premium window and door systems to you. This includes:

• Contact Information: Your name, business name, phone number, email address, physical address, and billing address.
• Project Details: Architectural drawings, window and door specifications, measurements, installation preferences, and engineering requirements.
• Financial Information: Payment details, bank account numbers, or credit card information required to process orders and transactions.
• Usage and Technical Data: IP address, browser type, device information, and interaction history with our website (collected via cookies and analytics tools).

2. How We Collect Your Information

We collect personal information directly from you through various channels:

• When you fill out inquiry forms, request quotations, or submit structural drawings on our website.
• During consultations, face-to-face meetings at our showrooms, or phone and email correspondences.
• When you sign official quotes, agreements, or supply and installation contracts.
• Automatically as you navigate through our digital channels via cookies, web beacons, and other tracking technologies.

3. Purpose of Collection and Use

We collect, hold, use, and disclose your personal information for purposes including:

• Providing accurate architectural quotations, material lists, and structural designs.
• Processing, manufacturing, and delivering your ordered window and door systems.
• Coordinating professional installation services and onsite technical support.
• Managing warranties, product servicing, and long-term aftercare support.
• Communicating with you regarding project updates, system specifications, or administrative changes.
• Complying with our legal and regulatory obligations under Australian Building Codes and financial laws.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties only to the extent necessary to perform our services:

• Service Providers: Manufacturing partners, logistics and shipping carriers, installation subcontractors, and structural engineers.
• Professional Advisors: Accountants, legal counsel, and business consultants.
• Government Authorities: When required by law, building regulations, or to protect the safety and structural integrity of a building project.

5. Data Security and Storage

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Your physical and digital records are stored securely using industry-standard encryption, firewalls, and restricted-access protocols. While we strive to protect your data, no method of transmission over the internet or database storage is 100% secure, and we cannot guarantee absolute security.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make such a request, please contact our privacy officer using the contact details provided below. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and optimize our marketing campaigns. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of some interactive features on our website.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to us: