Question 1

Does the provided quote include installation services?

Accepted Answer

Our standard product quotations are for the supply of SMIRO systems only and do not include installation by default. However, we do offer professional installation services across Australia. The cost of installation is calculated based on the specific product series and project requirements, with baseline rates typically starting from $120–$150 per square metre. Please consult with our team for a comprehensive project estimate.

Question 2

Can I manage the installation independently?

Accepted Answer

Yes, clients are welcome to coordinate their own installation. SMIRO provides detailed technical documentation and installation guides to ensure our systems are fitted correctly, maintaining their high-performance ratings.

Question 3

Do you provide onsite support during installation?

Accepted Answer

Absolutely. We understand that complex architectural projects require precision. SMIRO offers comprehensive onsite support to assist your builders and installers, ensuring our products are fitted perfectly and perform to their maximum potential.

Question 4

What is the warranty period for SMIRO window and door systems?

Accepted Answer

SMIRO provides a comprehensive structural warranty of up to 20 years for our premium aluminium systems. Please note that exact warranty terms are subject to specific project conditions, environmental factors, and adherence to maintenance protocols. Full warranty documentation and disclaimers are provided upon project finalization.

Question 5

What is the expected lifespan of the frame's powder coating finish?

Accepted Answer

Depending on the specific premium powder coating brand and finish selected (such as Dulux or Interpon), our finish warranties typically range from 10 to 25 years. These coatings are engineered to provide exceptional resistance against UV radiation, colour fading, and atmospheric corrosion.

Question 6

What after-sales support does SMIRO provide?

Accepted Answer

We are committed to the long-term performance of our products. SMIRO provides a dedicated after-sales service to address any technical requirements, hardware adjustments, or maintenance needs post-installation. Should you require assistance, please contact our support team via our website or dedicated service line.

Question 7

What happens if a product is damaged during transportation?

Accepted Answer

Your peace of mind is our priority. All SMIRO shipments are fully covered by comprehensive shipping insurance. In the rare event that a product is damaged in transit, we will take the initiative to 'cover it first'—dispatching a replacement to keep your project on schedule while we handle the insurance claim on our end.

Question 8

When is the most effective time to engage SMIRO for a project quote?

Accepted Answer

We highly recommend involving our technical team during the early design or framing stages. Early engagement allows us to collaborate with your architect or builder to optimize glazing configurations and structural openings, ensuring both aesthetic excellence and cost-efficiency.

Question 9

How should I clean and maintain my SMIRO systems?

Accepted Answer

SMIRO systems are designed for durability and ease of maintenance. We recommend cleaning the aluminium frames and glass every 3 to 6 months using a soft cloth and mild, pH-neutral soapy water. Ensuring that tracks and drainage holes remain free of debris will maintain the smooth operational performance of our sliding and folding systems.

Frequently Asked Questions

Pricing & Installation

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